Orders

How to make my order?

Add to your basket the products and wanted quantities. Make your registration and proceed to payment. Only orders made on the online store will be accepted.

Is it mandatory to create an account to make an order?

It is not mandatory, but to complete the order, you need to fill some required blanks. By validating the available check box and choosing a password, the account will be automatically created.

In a subsequent order, the process is even easier and faster. Instead of filling all the mandatory blanks, you only need to login.

Payment

Which kind of payment do you accept?

We accept payments by bank transfer, credit card (via Paypal), Paypal, or MB (available only for domestic orders).

Orders will only be processed after payment validation.

Is it safe to buy in your store?

As we don’t ask any of your credit card details, through our website, you are totally secure.

All payments are made by third party companies or organizations.

Delivery

Where do you send to?

We send to Portugal, Europe and out of Europe. With or without registration.

How much are the delivery rates?

Without registration to Portugal, up to 100g*, the delivery rate is 1,55 eur.;
Without registration to Europe, up to 100g*, the delivery rate is 2,20 eur.;
Without registration to out of Europe, up to 100g*, the delivery rate is 2,80 eur.;

With registration to Portugal, up to 100g*, the delivery rate is 2,90 eur.;
With registration to Europe, up to 100g*, the delivery rate starts in 4,40 eur.;
With registration out of Europe, up to 100g*, the delivery rate is 4,70 eur.;

*delivery rates can be increased proportionally, exceeding the max. 100g and up to 200g.

How are the products carried?

We send our products in properly secured padded envelopes, to avoid any damage during the transport and delivery.

How long will the delivery take?

Portugal, 2 working days;
Europe 4 to 5 working days;
Out of Europe, till 10 working days;

How can I track my order?

Below you will find a link, “order tracking“. Login and get the information regarding the order delivery.

Cancellation & Returns

Can I cancel or change my order?

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